Customer Resources

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The City of Grass Valley Resolution No. 91-195 allows for a 15% discount on the standard residential rate for eligible water/wastewater utility customers. To be eligible for this discount you must meet the following qualifications: • Applicant must be authorized on the service address utility account. • Applicant must live at the service address. • Applicant may not be claimed as a dependent on another person’s income tax return other than your spouse. • Applicant may not share a water meter with another residence. • Applicant must qualify under the income requirements below. The combined household income must be no greater than that specified in the chart below based on the number of household members. The Annual Household Income is 150% of the current federal poverty levels as of January 2022: Number of Household Members / Annual Household Income: 1 / $ 20,385 | 2 / $ 27,465 | 3 / $ 34,545 | 4 / $ 41,625 | 5 / $ 48,705 | 6 / $ 55,785 | 7 / $ 62,865 | 8 / $ 69,945 | Add $ 7,080 for each additional person. Gross income includes, but is not limited to, the sum of all wages, Social Security, welfare, pensions, unemployment, workers compensation, child and spousal support, public assistance, interest/dividends, etc. for all residents living in the household, excluding members under the age of 18.

As a new owner, please be aware that the City of Grass Valley ordinance states that all unpaid sewer and/or water bills are attached to the property. Therefore, please call customer service at (530) 274-4350 to verify that all prior customer accounts on your new property have been paid in full and that there are no liens on the property tax rolls. Property owners are legally responsible for all past balances even if the fees were incurred prior to your ownership. By completing this application, owner has read and understands their liability and hereby agrees to be liable for the cost of all water and/or sewer supplied to the property cited above and understands that if said water/sewer bill is not paid, the service may be discontinued, a lien may be placed against the property, or other legal steps may be taken as necessary.

As a new owner, please be aware that the City of Grass Valley ordinance states that all unpaid sewer and/or water bills are attached to the property. Therefore, please call customer service at (530) 274-4350 to verify that all prior customer accounts on your new property have been paid in full and that there are no liens on the property tax rolls. Property owners are legally responsible for all past balances even if the fees were incurred prior to your ownership. The owner has read and understands the above and hereby agrees to be liable for the cost of all water and/or sewer supplied to the property cited above and understands that if said water/sewer bill is not paid, the service may be discontinued, a lien may be placed against the property or other legal steps may be taken as necessary. The owner hereby agrees to pay the actual costs of the water meter service line, water meter (size as indicated above and restocking fee if size indicated above is incorrect) and/or sewer connection installation performed by the City of Grass Valley. Upon completion of the installation, refunds will be sent to the payee.

Non-beneficial use of domestic water: A one-time only adjustment for non-beneficial use of domestic water may be granted by the Director of Finance if no adjustments have been granted in the last 5 years and it is deemed that the usage is unusually large. Unusually large usage shall be defined as at least 2-1/2 times the usage for a comparable period. Adjustment Procedure: The normal usage for a comparable period shall be subtracted from the total actual usage. A credit shall be calculated on the difference using the prevailing usage rate of the account. All qualifying adjustments will be applied to the account as a credit. Applications for one-time adjustments must be submitted within 2 billing cycles of the non-beneficial usage. Adjustments will only be made for non-beneficial usage within the previous 2 billing cycles. Please return this completed application to City Hall and allow 30 days from our receipt date for processing. Incomplete applications will be denied. Additional Requirements: If the service address is a business on Nevada Irrigation District water, you must first qualify for a water adjustment with NID and provide the City with a copy of their adjustment Form 4-E.2 along with this application.

City Ordinance allows a property owner to add a Secondary Account Holder, to the water and/or sewer account for billing purposes. An Secondary Account Holder will be the recipient of the water and/or sewer bills at the mailing address requested by the Secondary Account Holder until the time that they or the property owner request their removal from the property’s account. During the time that the Secondary Account Holder is listed on the account, they will be able to: • Access billing and usage information. • Apply for a payment arrangement and/or a Low Income Discount.

You can set up automatic payments to withdraw from your bank account or credit/debit card via the online utility billing portal: https://www.municipalonlinepayments.com/grassvalleyca/utilities or by contacting the City’s Utility Billing Department at (530) 274-4351